1. These terms apply to all business we undertake for you, in particular all HGV training courses and other services offered by our company Hughes Driver Training Ltd, registered office 38 Deane Street, Loughborough LE11 5NQ. VAT number: 824 3760 31, Company number: 4948484. You agree to take our services and we agreed to provide services to you on the terms and conditions below. By purchasing a service or product and making a payment to Hughes Driver Training Ltd, the customer agrees to be bound by these terms and conditions. A1 HGV Training is a trading name of Hughes Driver Training Ltd and will be referred to as Hughes Driver Training Ltd in these Terms.
2. ORDERING FROM US
2.1 Most orders are placed by telephone or online. We will send you an order acknowledgement by post or email setting out the course you have booked.
2.2 Our acceptance of an order takes place when we take payment. When we take payment the purchase contract will be processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept a Booking: (a) where training is not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; (d) if you do not meet any eligibility criteria set out in our terms and conditions; or (e) If training is booked for an area in which we are no longer able to provide training, then we reserve the right to refund and cancel the element of the order that is unavailable.
2.4 There is a standard 2% charge for using a credit card.
3.1 Our prices include VAT at the prevailing rates unless stated.
3.2 Where we charge separately for items of the services we provide, that will be explained fully to you or set out on our web site.
3.3 Our prices are reviewed periodically but you will be told a firm and binding price when you are booked on a course which will not change. However do check the price when you telephone as if you had retained prices from a long period of time before they may not be the latest price.
3.4 A standard course length of a C, C+E or D course is 20 hours, including the time whilst on test, which would normally be run over 5 days but can be condensed or extended to be run between three and six days.
3.4a In the HGV training industry, a ‘DAY’ constitutes a driving slot of up to 4 hours in length and may take place anytime between 6am and 6pm.
3.4b Your course may be run on a 1:1 or 2:1 basis. We reserve the right to arrange your training on either basis without notifying you in advance. If you specifically require 1:1 or 2:1 training, please let us know and we’ll do our best to allocate you to a suitable course if it is operationally viable to do so.
3.5 Each re test on the Pass Insurance includes at least 2 hour’s training before each test.
3.6 Online theory training is valid for 90 days from set up, once this has expired there may be a charge to re-activate it.
3.7 When you book training with us one attempt at each theory test on the order is included. If a trainee fails any theory test then there will be a charge for rebooking, which will include the relevant DSA test fee and an administration charge.
CANCELLATION & COMPLAINTS POLICY
4.0 . You have the right to complain about any aspect of our service with which you are unhappy. All complaints regarding any course should be directed to Hughes Driver Training Ltd, Customer Services, 284 Gipsy Lane, Leicester, LE4 9BX and sent in writing via Recorded Delivery and should not be received any later than 7 calendar days after the incident. Hughes Driver Training Ltd will endeavor to acknowledge receipt in writing within 5 working days and reply in writing within 28 working days.
4.1 If you wish to cancel your training course you must notify us in writing via recorded delivery to Hughes Driver Training Ltd Customer Services 284 Gipsy Lane Leicester LE4 9BX or via email firstname.lastname@example.org We do not accept telephone cancellations as we must have a clear record of your cancellation. Hughes Driver Training Ltd will endeavour to acknowledge receipt in writing within 5 working days and reply in writing within 28 working days. If your booking included online Theory Training and you HAVE activated the login for this service, £100 would be retained by us for activation of the theory test service. If you have NOT activated the login, you will not be charged for the activation.
4.2 Under the Consumer Protection (Distance Selling) Regulations 2000 some of our clients who are acting outside the course of a business have a right to cancel within 7 days of booking a course with us, although this can be excluded by us at the time if the services will be provided immediately. We also allow business purchasers to cancel within 7 days without liability.
4.3.1 Cancelling a course: If you cancel a course: (a) within 7 days of booking you receive a full refund, minus the cost of any course elements you have already begun or completed (b) after 7 days, but no longer than one month after booking, we will refund you 60% of your payment (c) after 1 month but no longer than 6 months we will refund you 40% of what you have paid (d) after six months after booking 20% of what you paid will be refunded to you. (e) refunds will be processed 21 working days from date of acceptance letter. If you write to us to request a refund or make a complaint we reserve the right to cancel any active training courses/bookings on your account if there is a legitimate operational reason to do so.
4.3.2 Cancelling a training week: If you cancel a training week rather than an entire course the following applies: If you cancel fewer than 4 weeks before the day of the course the full fee is charged as we cannot refill places and will have incurred our own costs. However we always listen to reasonable requests for substitution of people or deferment of a course to another date when you give sufficient notice and if we are able to substitute the full course we will at no extra cost.
4.4 Pass Insurance and drivers CPC courses are nonrefundable.
4.4a Course fees paid to us are non-transferable.
4.5 In the event that the trainee fails his/her medical a full refund of all course elements not started will be given upon receipt of proof of failure. Such proof of failure must be from the DVLA. No other sources are acceptable. Please note that we cannot refund course elements you have activated or taken, and this includes the charges relating to activation of your theory test login details as per clause 4.1.
4.6 In the event of training being cancelled due to any unforeseen circumstances for example bad weather, we are not liable for any costs you have incurred including without limitation loss of pay, your transport costs and the like. We are not liable for any costs.
5. DELIVERING YOUR TRAINING
5.0 Any trainee testing after the 10th September 2008 may be liable for the cost of a CPC test and training. It is the trainee’s responsibility to ensure that they are correctly qualified under the Driver CPC Legislation. Although we will endeavour to advise you to the best of our ability, the ultimate responsibility falls to the Trainee. Before booking a CPC course module (either initial or periodic) with us, we advise you to check your eligibility for the course, and make sure that the nature of your daily work does not make you exempt from the legislation.
5.1 If the trainee’s instructor advises, in the interests of road safety, that the trainee is a danger to others we reserve the right to terminate the course with all relevant fees forfeited.
5.2 Our courses are of a pre-booked duration. Therefore, if a candidate is not ready for test on the final day, they may forfeit the test appointment if the Examiner/Instructor or Training School feels that it is not safe to take the candidate to test. In the event that the candidate cannot test, we will not be held liable for any costs for extra training, or for replacing the forfeited test. It is the candidates’ responsibility to ensure that their driving standard is sufficient for them to pass within the timeframe allowed by the course which they have booked.
5.3 All telephone bookings will be confirmed in writing. If you do not receive written confirmation of your booking, there may be a problem with your training. In this event, it is your responsibility to contact Training Operations on 0116 2664224. If you do not contact us, we cannot be held liable for any lost training, missed tests etc that may arise as a result.
5.4 Trainees must ensure that they are not under the influence of alcohol or illegal drugs during their course – if Hughes Driver Training Ltd has reason to believe that you are under the influence of drugs or alcohol, your course will be terminated immediately with all relevant fees forfeited. Please exercise due care and attention when taking over-the-counter or prescription medicines in the run up to your course. If you’re in doubt about whether they could affect your driving, please consult your GP.
5.4a In the interests of safety you are expected to be well rested during your course. If you work shifts it is your responsibility to ensure that you are not tired when training. If your Examiner/Instructor or Training School feels that it is not safe for you to continue to drive/train or test your course may be terminated immediately with all relevant fees forfeited, or you may be sent home and miss the rest of your session.
5.4b Trainees are advised against working during their training week in the interest of public safety. If a Trainee shows any signs of exhaustion or tiredness Hughes Driver Training Ltd reserve the right to terminate training until the Trainee is fit and safe to drive. Any training missed will be forfeited and will not be reimbursed.
5.5 If you’re banned from driving for any reason, after you’ve made your booking with us, your rights to any refund will be as per the Terms laid out in Clause 4.0.
5.6 Trainees commit to conducting themselves in an appropriate manner: Hughes Driver Training Ltd reserves the right to terminate a course without notice should they, in their reasonable discretion, decide that a Trainee Driver has acted or behaved inappropriately, including but not limited to verbal and physical abuse towards Hughes Driver Training Ltd staff, Training Partner staff or DSA staff. If a Trainee Driver wishes to appeal such a decision they should do so to the Customer Services Team by following the Cancellations and Complaints procedure listed under Clause 4.0
5.7 Chargebacks – If you already have a card chargeback refund request processing with us, we will only deal with your request via the acquirer and will cease to continue with our refund process directly with you. If you have training booked in relation to the chargeback / retrieval item we reserve the right to suspend training until the chargeback/ retrieval request has been resolved. If the retrieval is successful and a chargeback is raised, any training booked with us for you relating to this item will be cancelled immediately without prior notice. If the retrieval is unsuccessful training will only re-commence once written confirmation has been received from the acquirer. If you need to check the status of a chargeback/ retrieval you will need to contact your card issuer.
5.8. For operational reasons, it may sometimes be necessary to allocate more than one Instructor to your course. We reserve the right to arrange your training in this way without notifying you in advance, if there are legitimate operational or service reasons for the arrangement.
5.9 The trainee must have both parts of their licence and any relevant theory test certificates at all times during training and testing and may forfeit training and or tests if it is not available for the instructor or examiner to check throughout the course. If the trainee has an old type paper licence then they will also need approved photographic identification i.e. a valid passport. Please refer to www.gov.uk for acceptable forms of photographic identification if in doubt.
6. LIABILITY AND GENERAL
6.1 Although we endeavour to provide our services with reasonable skill and care, we limit our liability to you to the fullest extent permissible by applicable law to the fees you have paid us in the 12 months prior to a claim. We do not accept and hereby exclude liability for indirect loss, loss of profit, revenue or goodwill. However nothing in these terms excludes nor limits our liability for death or personal injury caused by our negligence nor for fraud or fraudulent misrepresentation.
6.2 Any disputes will be handled by the English courts under English law. However raise complaints with us first in writing. These terms are the entire agreement between us and replace any other or earlier terms and you agree you have not relied on any representation from us in entering into this Agreement. Any variation to these terms must be agreed in writing and signed by both of us. Our failure to enforce a right will not waive it and any unenforceable term will be severed from this Agreement.
6.3 Hughes Driver Training Ltd reserves the right to update or amend these Terms and Conditions at any time and that the Terms and Conditions prevailing at the time of enquiry apply – this is in accordance with law and does not affect your statutory rights.
7. WEBSITE TERMS: The material on this website is our copyright and you must not copy it without our permission nor use it for any business purpose. Although we try to ensure it is up to date we cannot be liable for any inaccuracies. Nothing in these terms affects your statutory rights.